Shipping policy

All orders process within 2-6 Business Days

All candles are HAND MADE with love in small batches and that does take time to prepare.

USA ORDERS - USPS/UPS 

Shipping time is after the order has gone through the processing time. 

Shipping Time: 1 to 4 business days with tracking updates.

Domestic Delivery Information

Signature is not required on delivery, so if you are not home at the time of delivery your parcel will be left at the safest location deem fit for the mail carrier.

If you do not want your package left, you can contact USPS or UPS and provide your shipping details to request a pick up or schedule a time for delivery.

Shipping

We process and ship packages Monday through Saturday (excluding holidays). At this time, we do not offer shipping or delivery on Sunday or holidays.

Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments. 

Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk (we use this additional time to help ensure the security of your credit information).  We may require proof of identification for the billing information received. 

In the event there is an issue you will receive an email notification of these details

Once you have placed your order we can not revise or alter shipping options. 

Tracking:

If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier. 

  • We are not responsible for lost packages in the mailing system. We offer Route Protection if you would like to add.
  • We are not responsible for incorrect address entered by you as the customer.
  • A restock fee will be charged if you do not claim your item and it is returned.  The charge will be 25% of the total charge per item.

Separate packages

  • In some instances, an order may be split into different packages for any of the following reasons:
  •  Certain items may be on backorder
  •  Weight restrictions for regular shipping imposed by the post office
  • There will be a tracking number for each package

Cancellation of Orders/Pre Order Items and Out of Stock Items

  •  Mikana will make every attempt to contact the customer in the event of out of stock inventory